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1.
Health Educ Behav ; 51(3): 376-387, 2024 Jun.
Artigo em Inglês | MEDLINE | ID: mdl-38334128

RESUMO

BACKGROUND: The main goal of a health system is to maintain or improve people's health. The COVID-19 pandemic showed the fragility of health systems worldwide. In Mexico, the pandemic affected the performance of the health system, along with the presence of contextual conditions such as its segmentation and high prevalence of chronic diseases. AIMS: To analyze from an approach to the functions of the health system, the service delivery, human resources, financing, and stewardship/governance in the local health services of five states of Mexico, from the perspective of the staff working in health centers. METHODS: This is an exploratory qualitative study conducted from November 2020 to August 2021, involving 124 health professionals from 39 health facilities (18 rural and 21 urban). The technique used was the semi-structured interview. Interview guides were developed according to core topics. Subsequently, the thematic analysis method was used. RESULTS: The lack of financial resources delayed prevention efforts and made it difficult for health centers to adapt to the crisis. Inequity was found in the distributive efficiency of staff between rural and urban areas and levels of care. In addition, there was evidence of capacity for coordination, capacity sharing, and joint participation between health institutions, civil authorities, and the population to face the emergency. CONCLUSIONS: We identified relevant public health actions that showed the capacity of local health services to organize a response to the pandemic at the level of the actors responsible for these services.


Assuntos
COVID-19 , Pesquisa Qualitativa , SARS-CoV-2 , Humanos , México/epidemiologia , COVID-19/epidemiologia , Atenção à Saúde/organização & administração , Entrevistas como Assunto , Pandemias , Feminino , Masculino
2.
Health (London) ; 26(6): 753-776, 2022 11.
Artigo em Inglês | MEDLINE | ID: mdl-33467946

RESUMO

Vulnerability is a concept associated with the effects of social inequities to access health care services. On a hospital level, vulnerable populations must be identified and favored over others. The aims of this study were the analysis of the conceptions and practices of social workers regarding vulnerable patients, and the identification of theoretical elements of vulnerability given by academics. Hospital ethnography and a focus group were implemented. Social workers related vulnerability to the social needs of each patient; however, they state that they have dilemmas to identify a person in a vulnerable condition; these dilemmas are related to social differences and deservingness. Academics indicated that the vulnerability should refer to the lack of access to health services offered by the institution. Academics agree with social workers regarding the importance of considering the overlapped social and individual circumstances in each patient to recognize their vulnerable condition, regardless of belonging to any of the pre-established vulnerable groups. Finally, taking into account the way of conceptualizing vulnerability and how public policy on the identification of vulnerable patients in the hospital has been implemented, these two elements are explained using the palimpsest model, which is a figure of thought that can be applied to analyze the sociocultural significance of this complex issue, as well as other social dynamics.


Assuntos
Política Pública , Populações Vulneráveis , Hospitais , Humanos
3.
Sex Reprod Health Matters ; 28(2): 1778153, 2020 Dec.
Artigo em Inglês | MEDLINE | ID: mdl-32757830

RESUMO

Through quantitative and qualitative methods, in this article the authors describe the perspectives of indigenous women who received antenatal and childbirth medical care within a care model that incorporates a non-governmental organisation (NGO), Partners in Health. They discuss whether the NGO model better resolves the care-seeking process, including access to health care, compared with a standard model of care in government-subsidised health care units (setting of health services networks). Universal health coverage advocates access for the most disadvantaged and vulnerable populations as a priority. However, the issue of access includes problems related to the effect of certain structural social determinants that limit different aspects of the obstetric care process. The findings of this study show the need to modify the structure of organisational values in order to place users at the centre of medical care and ensure respect for their rights. The participation of agents outside the public system, such as NGOs, can be of great value for moving in this direction. Women's participation is also necessary for learning how they are being cared for and the extent to which they are satisfied with obstetric services. This research experience can be used for other countries with similar conditions.


Assuntos
Atitude do Pessoal de Saúde , Pessoal de Saúde/psicologia , Acessibilidade aos Serviços de Saúde , Povos Indígenas/psicologia , Serviços de Saúde Materna , Aceitação pelo Paciente de Cuidados de Saúde , Adulto , Feminino , Humanos , Povos Indígenas/estatística & dados numéricos , México , Obstetrícia , Aceitação pelo Paciente de Cuidados de Saúde/psicologia , Aceitação pelo Paciente de Cuidados de Saúde/estatística & dados numéricos , Satisfação do Paciente , Gravidez , Qualidade da Assistência à Saúde , Adulto Jovem
4.
Gac Sanit ; 34(6): 546-552, 2020.
Artigo em Espanhol | MEDLINE | ID: mdl-31607413

RESUMO

OBJECTIVE: To analyze the barriers that indigenous women face in access to the network of obstetric services in the context of the implementation of integrated healthcare networks (IHN). METHOD: We designed a cross-sectional descriptive study including quantitative and qualitative methods. Sampling was intentional, no probabilistic. Data collection was carried out in Oaxaca, Mexico, during 2017-2018. A total of 149 indigenous women who used obstetrical services were surveyed and sociodemographic characteristics were obtained. Later were selected 30 cases that had complications during pregnancy and childbirth for a semi-structured interview. Non-participant observation was conducted. RESULTS: The network of obstetric services comprises four institutions with different models of care and therefore different types of facilities and human resources to assist indigenous women. Nearly 20% of women did not start prenatal care in the first trimester of pregnancy and 27.2% had complications during the gestational period. The main barriers were availability (hours of operation, geographical aspects), accessibility (lack of financial resources), acceptability (ancestral practices vs. medical recommendations), and continuity of service (difficulties for admit patients in hospitals referred from first line of care). CONCLUSIONS: The networks model allows access to obstetric services but does not guarantee care. For this it is necessary to improve both: the infrastructure of the obstetric service providers, and the care processes. It is necessary to broaden the vision of the IHN management model considering the perspective of human rights and equity in health.


Assuntos
Acessibilidade aos Serviços de Saúde , Serviços de Saúde Materna , Estudos Transversais , Parto Obstétrico , Feminino , Serviços de Saúde , Humanos , Gravidez , Pesquisa Qualitativa
5.
Implement Sci ; 11: 68, 2016 May 13.
Artigo em Inglês | MEDLINE | ID: mdl-27177618

RESUMO

BACKGROUND: In 2003, Mexico's Seguro Popular de Salud (SPS), was launched as an innovative financial mechanism implemented to channel new funds to provide health insurance to 50 million Mexicans and to reduce systemic financial inequities. The objective of this article is to understand the complexity and dynamics that contributed to the adaptation of the policy in the implementation stage, how these changes occurred, and why, from a complex and adaptive systems perspective. METHODS: A complex adaptive systems (CAS) framework was used to carry out a secondary analysis of data obtained from four SPS's implementation evaluations. We first identified key actors, their roles, incentives and power, and their responses to the policy and guidelines. We then developed a causal loop diagram to disentangle the feedback dynamics associated with the modifications of the policy implementation which we then analyzed using a CAS perspective. RESULTS: Implementation variations were identified in seven core design features during the first 10 years of implementation period, and in each case, the SPS's central coordination introduced modifications in response to the reactions of the different actors. We identified several CAS phenomena associated with these changes including phase transitions, network emergence, resistance to change, history dependence, and feedback loops. CONCLUSIONS: Our findings generate valuable lessons to policy implementation processes, especially those involving a monetary component, where the emergence of coping mechanisms and other CAS phenomena inevitably lead to modifications of policies and their interpretation by those who implement them. These include the difficulty of implementing strategies that aim to pool funds through solidarity among beneficiaries where the rich support the poor when there are no incentives for the rich to do so. Also, how resistance to change and history dependence can pose significant challenges to implementing changes, where the local actors use their significant power to oppose or modify these changes.


Assuntos
Implementação de Plano de Saúde/métodos , Política de Saúde , Seguro Saúde , Humanos , México , Cobertura Universal do Seguro de Saúde
6.
Women Health ; 54(7): 622-40, 2014.
Artigo em Inglês | MEDLINE | ID: mdl-25068848

RESUMO

Social manifestations of abortion stigma depend upon cultural, legal, and religious context. Abortion stigma in Mexico is under-researched. This study explored the sources, experiences, and consequences of stigma from the perspectives of women who had had an abortion, male partners, and members of the general population in different regional and legal contexts. We explored abortion stigma in Mexico City where abortion is legal in the first trimester and five states-Chihuahua, Chiapas, Jalisco, Oaxaca, and Yucatán-where abortion remains restricted. In each state, we conducted three focus groups-men ages 24-40 years (n = 36), women 25-40 years (n = 37), and young women ages 18-24 years (n = 27)-and four in-depth face-to-face interviews in total; two with women (n = 12) and two with the male partners of women who had had an abortion (n = 12). For 4 of the 12 women, this was their second abortion. This exploratory study suggests that abortion stigma was influenced by norms that placed a high value on motherhood and a conservative Catholic discourse. Some participants in this study described abortion as an "indelible mark" on a woman's identity and "divine punishment" as a consequence. Perspectives encountered in Mexico City often differed from the conservative postures in the states.


Assuntos
Aborto Induzido/psicologia , Estigma Social , Estereotipagem , Aborto Induzido/legislação & jurisprudência , Adolescente , Adulto , Cultura , Feminino , Grupos Focais , Humanos , Entrevistas como Assunto , Masculino , México , Gravidez , Pesquisa Qualitativa , Religião , Fatores Sexuais , Fatores Socioeconômicos , Adulto Jovem
7.
Rev Panam Salud Publica ; 35(4): 284-90, 2014 Apr.
Artigo em Espanhol | MEDLINE | ID: mdl-24870008

RESUMO

Health vulnerability refers to a lack of protection for specific population groups with specific health problems, as well as the disadvantages they face in solving them in comparison with other population groups. This major public health problem has multiple and diverse causes, including a shortage of trained health care personnel and the lack of family, social, economic, and institutional support in obtaining care and minimizing health risks. Health vulnerability is a dynamic condition arising from the confluence of multiple social determinants. This article attempts to describe the health situation of three vulnerable groups in Mexico-older adults, indigenous people, and migrants-and, after defining the needs of each, explore measures that could contribute to the design and implementation of public health policies better tailored to their respective needs.


Assuntos
Disparidades nos Níveis de Saúde , Disparidades em Assistência à Saúde , Indígenas Norte-Americanos , Migrantes , Populações Vulneráveis , Adolescente , Adulto , Idoso , Criança , Feminino , Humanos , Masculino , México , Pessoa de Meia-Idade , Política Pública , Adulto Jovem
8.
Rev. panam. salud pública ; 35(4): 284-290, abr. 2014. tab
Artigo em Espanhol | LILACS | ID: lil-710586

RESUMO

La vulnerabilidad en salud se refiere a la falta de protección de grupos poblacionales específicos que presentan problemas de salud particulares, así como a las desventajas que enfrentan para resolverlos, en comparación con otros grupos de población. Las causas de este importante problema de salud pública son muchas y de diversa índole, incluidas la insuficiencia de personal de salud capacitado y la falta de apoyo familiar, social, económico e institucional para obtener atención y minimizar los riesgos de salud. La vulnerabilidad en salud es una condición dinámica que resulta de la conjunción de varios determinantes sociales. En el presente trabajo se busca describir la situación de salud de tres grupos vulnerables (GV) de México -adultos mayores, indígenas y migrantes- y analizar las medidas que podrían contribuir al diseño e implementación de políticas públicas de salud más acordes a sus necesidades, partiendo de reconocer e identificar las necesidades propias de cada GV.


Health vulnerability refers to a lack of protection for specific population groups with specific health problems, as well as the disadvantages they face in solving them in comparison with other population groups. This major public health problem has multiple and diverse causes, including a shortage of trained health care personnel and the lack of family, social, economic, and institutional support in obtaining care and minimizing health risks. Health vulnerability is a dynamic condition arising from the confluence of multiple social determinants. This article attempts to describe the health situation of three vulnerable groups in Mexico-older adults, indigenous people, and migrants-and, after defining the needs of each, explore measures that could contribute to the design and implementation of public health policies better tailored to their respective needs.


Assuntos
Adolescente , Adulto , Idoso , Criança , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Adulto Jovem , Disparidades nos Níveis de Saúde , Disparidades em Assistência à Saúde , Indígenas Norte-Americanos , Migrantes , Populações Vulneráveis , México , Política Pública
9.
Salud Publica Mex ; 56 Suppl 2: s123-9, 2014.
Artigo em Espanhol | MEDLINE | ID: mdl-25629244

RESUMO

OBJECTIVE: To identify barriers and opportunities for the regulation of food and beverage advertising to children. MATERIALS AND METHODS: A qualitative study. Fourteen key informants from the congress, private sector, officials from the ministry of health and academics involved in the issue of regulation of advertising were interviewed. RESULTS: Barriers identified: conception of obesity as an individual problem, minimization of the negative effects on health, definition of the vulnerability of children bounded to their cognitive development. Facilitators support from various sectors of society regulation, extensive scientific discussion on the subject, successful experience and its lessons on tabacco industry. CONCLUSION: Mexico has key elements for achieving effective regulation on advertising.


Assuntos
Publicidade , Bebidas , Alimentos , Obesidade Infantil/prevenção & controle , Marketing Social , Publicidade/legislação & jurisprudência , Criança , Dieta Saudável , Indústria Alimentícia , Promoção da Saúde , Direitos Humanos , Humanos , México , Política Nutricional , Obesidade Infantil/epidemiologia , Setor Privado , Setor Público , Pesquisa Qualitativa
11.
Salud pública Méx ; 56(supl.2): s123-s129, 2014. tab
Artigo em Espanhol | LILACS | ID: lil-736448

RESUMO

Objetivos. Identificar barreras y oportunidades para la regulación de la publicidad de alimentos y bebidas para niños. Material y métodos. Estudio cualitativo. Se entrevistó a catorce informantes clave del ámbito legislativo, sector privado, funcionarios de la Secretaría de Salud y académicos involucrados en el tema de la regulación de la publicidad. Resultados. Barreras identificadas: concepción de la obesidad como problema individual, minimización de los efectos negativos sobre la salud, definición de la vulnerabilidad de la niñez acotada a su desarrollo cognitivo. Facilitadores: apoyo de varios sectores de la sociedad, a favor de la regulación, una amplia discusión científica acerca del tema, una experiencia exitosa similar con la industria del tabaco y sus lecciones. Conclusión. México cuenta con elementos clave para lograr una regulación eficaz de la publicidad.


Objective. To identify barriers and opportunities for the regulation of food and beverage advertising to children. Materials and methods. A qualitative study. Fourteen key informants from the congress, private sector, officials from the ministry of health and academics involved in the issue of regulation of advertising were interviewed. Results. Barriers identified: conception of obesity as an individual problem, minimization of the negative effects on health, definition of the vulnerability of children bounded to their cognitive development. Facilitators support from various sectors of society regulation, extensive scientific discussion on the subject, successful experience and its lessons on tabacco industry. Conclusion. Mexico has key elements for achieving effective regulation on advertising.


Assuntos
Humanos , Criança , Bebidas , Publicidade/legislação & jurisprudência , Marketing Social , Obesidade Infantil/prevenção & controle , Alimentos , Indústria Alimentícia , Setor Público , Setor Privado , Política Nutricional , Pesquisa Qualitativa , Obesidade Infantil/epidemiologia , Dieta Saudável , Promoção da Saúde , Direitos Humanos , México
12.
Cad Saude Publica ; 29(5): 981-91, 2013 May.
Artigo em Espanhol | MEDLINE | ID: mdl-23703003

RESUMO

This study focuses on the experience of Mexican women migrants in California, USA, with the use of formal health services for sexual and reproductive health issues. The authors used a qualitative interpretative approach with life histories, interviewing eight female users of healthcare services in California and seven key informants in Mexico and California. There were three main types of barriers to healthcare: immigration status, language, and gender. Participants reported long waiting times, discriminatory attitudes, and high cost of services. A combination of formal and informal healthcare services was common. The assessment of quality of care was closely related to undocumented immigration status. Social support networks are crucial to help solve healthcare issues. Quality of care should take intercultural health issues into account.


Assuntos
Emigrantes e Imigrantes , Serviços de Saúde Reprodutiva/estatística & dados numéricos , Migrantes , Adulto , California , Feminino , Acessibilidade aos Serviços de Saúde , Humanos , México/etnologia , Pessoa de Meia-Idade , Fatores Socioeconômicos , Adulto Jovem
13.
Rev Saude Publica ; 47(1): 44-51, 2013 Feb.
Artigo em Inglês, Espanhol | MEDLINE | ID: mdl-23703129

RESUMO

OBJECTIVE: This article describes the experience of the aval ciudadano "Citizens' Representative" (CR) in improving the Mexican health care system. METHODS: This is a qualitative study which took place in eight Mexican states in 2008. It evaluates different aspects of a nationwide program to increase the quality of health care services (National Crusade for Quality in Health Services). The Mexican strategy is compared with experiences in other Latin American countries. RESULTS: In this paper, there is the description of achievements and problems encountered by the CR in promoting social participation in the health of the population. CONCLUSIONS: The CR has great influence when representing health service users and passing on their demands for improvements to health care quality.


Assuntos
Participação da Comunidade , Garantia da Qualidade dos Cuidados de Saúde/métodos , Participação Social , Humanos , México , Avaliação de Programas e Projetos de Saúde , Pesquisa Qualitativa
14.
Cad. saúde pública ; 29(5): 981-991, Mai. 2013. tab
Artigo em Espanhol | LILACS | ID: lil-676032

RESUMO

This study focuses on the experience of Mexican women migrants in California, USA, with the use of formal health services for sexual and reproductive health issues. The authors used a qualitative interpretative approach with life histories, interviewing eight female users of healthcare services in California and seven key informants in Mexico and California. There were three main types of barriers to healthcare: immigration status, language, and gender. Participants reported long waiting times, discriminatory attitudes, and high cost of services. A combination of formal and informal healthcare services was common. The assessment of quality of care was closely related to undocumented immigration status. Social support networks are crucial to help solve healthcare issues. Quality of care should take intercultural health issues into account.


El objetivo de este estudio fue conocer la experiencia de mujeres mexicanas migrantes en California, Estados Unidos, en torno a la utilización de los servicios formales de salud para resolver problemas relacionados con su salud sexual y reproductiva. El diseño fue cualitativo, con enfoque teórico metodológico de antropología interpretativa. Las técnicas utilizadas fueron historias de vida con mujeres usuarias de los servicios de salud en California y entrevistas breves con informantes clave. Se encontraron tres tipos de barreras principales para el acceso al sistema de salud: condición migratoria, idioma y género. Los tiempos de espera, actitudes discriminatorias y costo del servicio se expresaron como características que más incomodaron a las migrantes. La percepción de calidad de atención estuvo relacionada con la condición de ilegalidad migratoria. La red de apoyo tanto en México, como en California, colabora en la resolución de enfermedades. Se debe incorporar la perspectiva intercultural en los servicios.


O objetivo deste estudo foi conhecer a experiência de mulheres imigrantes mexicanas na Califórnia, Estados Unidos, sobre a utilização de serviços formais de saúde para resolver problemas relacionados com a saúde sexual e reprodutiva. O desenho foi qualitativo, com enfoque teórico-metodológico da Antropologia Interpretativa. As técnicas utilizadas foram relatos de histórias de vida de mulheres usuárias dos serviços de saúde na Califórnia e entrevistas breves com informantes-chave. Encontraram-se três tipos de barreiras principais para o acesso ao serviço de saúde: condições de imigração, idioma e gênero. Tempo de espera, atitudes discriminatórias e custo do serviço foram as características que mais incomodaram as imigrantes. A percepção de qualidade da atenção esteve relacionada com a condição de ilegalidade migratória. A rede de apoio, tanto no México quanto na Califórnia, colabora na resolução das enfermidades. Deve-se incorporar a perspectiva intercultural nos serviços de saúde.


Assuntos
Adulto , Feminino , Humanos , Pessoa de Meia-Idade , Adulto Jovem , Emigrantes e Imigrantes , Serviços de Saúde Reprodutiva , Migrantes , California , Relatos de Casos , Acessibilidade aos Serviços de Saúde , México/etnologia , Serviços de Saúde Reprodutiva/estatística & dados numéricos , Fatores Socioeconômicos
15.
Rev. saúde pública ; 47(1): 44-51, Fev. 2013. tab
Artigo em Espanhol | LILACS | ID: lil-674839

RESUMO

OBJETIVO: Analizar la experiencia del aval ciudadano en el sistema de salud mexicano en la mejora de los servicios de salud. METODOS: Estudio de corte cualitativo en ocho estados de México en 2008. Se evaluaron diferentes aspectos del programa nacional para mejorar la calidad de los servicios de salud. Se compara la estrategia de México con otras experiencias en América Latina. RESULTADOS: Se exponen los avances y problemas del funcionamiento del aval ciudadano, figura que promueve la participación social en salud de la población. CONCLUSIONES: El aval ciudadano es una figura con gran potencial para representar a los usuarios en los servicios de salud y transmitir sus demandas de mejora de la calidad de la atención médica.


OBJECTIVE: This article describes the experience of the aval ciudadano "Citizens' Representative" (CR) in improving the Mexican health care system. METHODS: This is a qualitative study which took place in eight Mexican states in 2008. It evaluates different aspects of a nationwide program to increase the quality of health care services (National Crusade for Quality in Health Services). The Mexican strategy is compared with experiences in other Latin American countries. RESULTS: In this paper, there is the description of achievements and problems encountered by the CR in promoting social participation in the health of the population. CONCLUSIONS: The CR has great influence when representing health service users and passing on their demands for improvements to health care quality.


OBJETIVO: Analisar a experiência do aval ciudadano (reforço cidadão) no sistema de saúde mexicano na melhora dos serviços de saúde. MÉTODOS: Estudo de coorte qualitativo em oito estados mexicanos, em 2008. Foram avaliados diferentes aspectos do programa nacional para melhora de qualidade nos serviços de saúde. Compara-se a estratégia no México com outras experiências na América Latina. RESULTADOS: Foram expostos os avanços e problemas de funcionamento do aval ciudadano (reforço cidadão), figura que promove a participação social na saúde da população. CONCLUSÕES: O aval ciudadano (reforço cidadão) é uma figura com grande potencial para representar os usuários dos serviços de saúde e transmitir suas exigências de melhorias na qualidade da atenção médica.


Assuntos
Humanos , Participação da Comunidade , Garantia da Qualidade dos Cuidados de Saúde/métodos , Participação Social , México , Avaliação de Programas e Projetos de Saúde , Pesquisa Qualitativa
16.
Salud Publica Mex ; 55 Suppl 2: S100-5, 2013.
Artigo em Espanhol | MEDLINE | ID: mdl-24626684

RESUMO

OBJECTIVE: To identify users' perception about ambulatory healthcare services quality and associated factors in Mexico. MATERIALS AND METHODS: Analysis of the 2006 and 2012 National Surveys of Health and Nutrition that included users' perception of healthcare services and improvement in health status. A multivariate regression analysis allowed identifying the associated factors with the perception of improved health status. RESULTS: Between 2006 and 2012, users' positive perception of healthcare services increased from 82 to 85%, and user report of improvement in health status increased from 79 to 81%. Health status improvement, explanations about the disease and treatment, being attended without appointment, freedom to choose the provider and short waiting time were associated with a perception of better quality of care. CONCLUSIONS: Users' perception about the quality of care in ambulatory healthcare settings has improved, yet it is still neccessary to strengthen organizational strategies to provide healthcare when needed and to improve fulfillment of users' expectations.


Assuntos
Assistência Ambulatorial/normas , Satisfação do Paciente , Qualidade da Assistência à Saúde , Humanos , México , Inquéritos Nutricionais , Melhoria de Qualidade
17.
Salud pública Méx ; 55(supl.2): S100-S105, 2013. tab
Artigo em Espanhol | LILACS | ID: lil-704823

RESUMO

Objetivo. Identificar la percepción de los usuarios de los servicios de salud ambulatorios en México sobre la calidad de atención y los factores asociados con dicha percepción. Material y métodos. De los datos obtenidos por las Encuestas Nacionales de Salud y Nutrición 2006 y 2012 se analizó la percepción de la atención recibida y de mejoría en salud después de la atención; se elaboró un modelo multivariado para identificar los factores de los servicios asociados con la percepción de mejoría. Resultados. La buena percepción de atención se elevó de 82 a 85%, y la de mejoría del estado de salud, de 79 a 81%, entre los años 2006 y 2012. La explicación sobre la enfermedad y tratamiento, la consulta sin cita previa, la oportunidad de elegir el servicio de salud y menor tiempo de espera se asociaron con la percepción de mejoría. Conclusiones. Existen avances en la calidad de atención percibida en la atención ambulatoria en México. Es necesario fortalecer estrategias organizacionales para brindar atención con mayor oportunidad y responder a las expectativas de los usuarios.


Objective. To identify users' perception about ambulatory healthcare services quality and associated factors in Mexico. Materials and methods. Analysis of the 2006 and 2012 National Surveys of Health and Nutrition that included users' perception of healthcare services and improvement in health status. A multivariate regression analysis allowed identifying the associated factors with the perception of improved health status. Results. Between 2006 and 2012, users' positive perception of healthcare services increased from 82 to 85%, and user report of improvement in health status increased from 79 to 81%. Health status improvement, explanations about the disease and treatment, being attended without appointment, freedom to choose the provider and short waiting time were associated with a perception of better quality of care. Conclusions. Users' perception about the quality of care in ambulatory healthcare settings has improved, yet it is still neccessary to strengthen organizational strategies to provide healthcare when needed and to improve fulfillment of users' expectations.


Assuntos
Humanos , Assistência Ambulatorial/normas , Satisfação do Paciente , Qualidade da Assistência à Saúde , México , Inquéritos Nutricionais , Melhoria de Qualidade
18.
Cien Saude Colet ; 17(3): 731-9, 2012 Mar.
Artigo em Espanhol | MEDLINE | ID: mdl-22450415

RESUMO

The scope of this paper was to identify the role of gender for women as workers, through the perception and discourse of health service providers at the 'Health Centers for Indigenous Women' ("Casas de Salud de las Mujeres Indígenas") in Ometepec, Guerrero and Matías Romero, Oaxaca, Mexico. It is a qualitative study, based on a secondary analysis of the interviews conducted as part of the "Rescatando la experiencia de la Casa de la Mujer Indígena: sistematización y evaluación del proceso" project. A strong sense of the value of work and a strong commitment towards the community were identified. Guilt appears as the result of tension between work outside the home and the responsibilities as mothers and wives. The possibility of helping other women is a source of gratification that dissipates these conflicts; prestige and recognition are added to the benefits of their role. The labor experience of female workers in the "Casas de Salud de las Mujeres Indígenas" of Matías Romero, Oaxaca and Ometepec, Guerrero, described in this paper, reveals that it has very specific characteristics, which are difficult to replicate in other regions of the country. In future studies it is necessary to consider the different contexts of vulnerability.


Assuntos
Atenção à Saúde , Pessoal de Saúde , Indígenas Norte-Americanos , Serviços de Saúde da Mulher , Mulheres Trabalhadoras , Feminino , Humanos , México , Fatores Sexuais
19.
Ciênc. Saúde Colet. (Impr.) ; 17(3): 731-739, mar. 2012.
Artigo em Espanhol | LILACS | ID: lil-618135

RESUMO

OBJETIVO: Identificar, a través del discurso de prestadoras de servicio de las Casas de Salud de las Mujeres Indígenas de México en Ometepec, Guerrero y Matías Romero, Oaxaca, el papel de género en el desempeño de su rol como trabajadoras. METODOLOGÍA: Estudio cualitativo, basado en un análisis secundario de las entrevistas realizadas como parte del proyecto "Rescatando la experiencia de la Casa de la Mujer Indígena: sistematización y evaluación del proceso". RESULTADOS: Se identificó un importante valor al trabajo y compromiso hacia la comunidad. La culpa aparece como producto de la tensión entre el trabajo fuera del hogar y las responsabilidades como madres y esposas. La posibilidad de ayudar a otras mujeres es fuente de gratificación que disipa estos conflictos; el prestigio y el reconocimiento se suman a las ganancias de su rol. CONCLUSIONES: La experiencia laboral de las mujeres trabajadoras en la "casa de la mujer indígena" de Matías Romero, Oaxaca, y Ometepec, Guerrero, descrita en este trabajo muestra que tiene características muy específicas de difícil replicación en otras regiones del país. En estudios futuros es necesario considerar los diferentes contextos de vulnerabilidad.


The scope of this paper was to identify the role of gender for women as workers, through the perception and discourse of health service providers at the 'Health Centers for Indigenous Women' ("Casas de Salud de las Mujeres Indígenas") in Ometepec, Guerrero and Matías Romero, Oaxaca, Mexico. It is a qualitative study, based on a secondary analysis of the interviews conducted as part of the "Rescatando la experiencia de la Casa de la Mujer Indígena: sistematización y evaluación del proceso" project. A strong sense of the value of work and a strong commitment towards the community were identified. Guilt appears as the result of tension between work outside the home and the responsibilities as mothers and wives. The possibility of helping other women is a source of gratification that dissipates these conflicts; prestige and recognition are added to the benefits of their role. The labor experience of female workers in the "Casas de Salud de las Mujeres Indígenas" of Matías Romero, Oaxaca and Ometepec, Guerrero, described in this paper, reveals that it has very specific characteristics, which are difficult to replicate in other regions of the country. In future studies it is necessary to consider the different contexts of vulnerability.


Assuntos
Feminino , Humanos , Atenção à Saúde , Pessoal de Saúde , Indígenas Norte-Americanos , Serviços de Saúde da Mulher , Mulheres Trabalhadoras , México , Fatores Sexuais
20.
Salud Publica Mex ; 49(4): 286-94, 2007.
Artigo em Espanhol | MEDLINE | ID: mdl-17710277

RESUMO

OBJECTIVE: To identify the pattern of time devoted by members of Mexican households to providing care to ill and disabled family members. To analyze the mechanisms used by families to provide care to an ill or disabled member. MATERIAL AND METHODS: The database of the 2002 National Survey of Time Use was explored to accomplish the first objective. The second objective was accomplished by collecting primary data through in-depth interviews and focal groups in Coahuila, Sinaloa, Zacatecas, Jalisco, Oaxaca and Yucatán from June to December 2004. RESULTS: It was estimated that 1,738,756 persons spent time providing care to ill persons and 1,496,616 to disabled persons, over the reference period of the survey. There are important differences in the dedication of hours by gender and education level. Moreover, households tend to reorganize their structure to provide care to ill and disabled members. Women tend to have more responsibilities in the process. There are important differences in the care of ill and of the disabled in terms of the physical and emotional stress produced in the caregiver. CONCLUSIONS: The implications of results in the care of ill and disabled populations are highly relevant for the future of the Mexican health care system. Population aging and the increase of chronic diseases call for a reinforced relationship between institutional and household care so as to complement capacities, a situation already taking place in other countries.


Assuntos
Cuidadores , Pessoas com Deficiência , Assistência Domiciliar , Cuidadores/psicologia , Coleta de Dados , Bases de Dados como Assunto , Educação , Feminino , Grupos Focais , Humanos , Entrevistas como Assunto , Masculino , México , Fatores Sexuais , Fatores Socioeconômicos , Fatores de Tempo
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